FOR OUR CLIENTS and CUSTOMERS
COVID-19 and Upcoming Auctions at Pook & Pook, Inc. – FAQ
With the rise in numbers of the spread of coronavirus, we’ve had questions from bidders and consignors about our upcoming auctions. Please reach out to us by email (firstname.lastname@example.org) or telephone (610-269-4040) if you have questions not answered below and also check back from time-to-time as changing situations may alter our response(s). Below are some of frequently asked questions and answers:
Will Pook & Pook still conduct gallery exhibitions and auctions?
Our March auctions are online only sales and we intend to conduct the exhibition and auctions as scheduled unless we’re instructed otherwise by our local health department. We will continue to monitor the situation for the April auctions. Before coming to our office, it is a good idea to call ahead or check our website for updated information. If anyone is using an older pc, be sure to clear the cache (ctrl F5) in order to see the latest information.
How have you changed to adapt to concerns of COVID-19?
We’re stocking up on extra supplies for our staff, previewers, and auction-goers, including extra soap, paper towels, tissues, hand sanitizers, latex gloves, etc. We’re taking preventative measures with early spring cleaning by wiping down frequently touched surfaces in public areas with cleaners and disinfectants, paying special attention to elevator buttons, door handles, handrails, faucets, etc. We do not have masks on hand, as the CDC does not recommend that healthy people wear them.
We’re also putting together a preparedness plan to adapt to recommendations and requirements of our local and/or regional health department.
I’m worried about contracting COVID-19 and have decided not to come to preview or auction, how can still I participate?
We’ve hired additional staff to assist with answering condition and additional photo requests so that informed decisions can still be made about purchase(es). Customers should email email@example.com with additional questions on any item in the upcoming auctions. We also have additional staff on hand to help answer questions about online registration and bidding. For the March auctions, we are using the online bidding platforms Bidsquare and Invaluable, both of which offer fantastic customer service and can offer additional help in this effort.
We request that anyone feeling unwell please refrain from visiting our gallery until you are symptom free. We thank everyone in advance for their cooperation and hope that they get well soon!
Payment and Pick-Up Policy
We’d like to remind customers that they can mail payments or pay over the phone, as well as work with outside shippers to complete their sale if they wish to avoid coming to our gallery.